Terms and Conditions

https://goandglow.ie has taken great care in the development of this website and the material present on it. However, there may be inadvertent and occasional errors for which we apologise, but for which we can accept no liability.

Definitions

“You or yours” refers to you as the person who has submitted your personal information on this website agreeing to use the Online Medical Consultation service.

“We or our” refers to https://goandglow.ie incorporated in the Republic of Ireland with under Company Registration Number 699796.

“Website or Site” means the linked pages of https://goandglow.ie/ that allow an online consultation to be performed for the purpose of issuing private prescriptions.

Change to the Terms and Conditions

By using the site, you agree to be bound by these Terms. We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms at any time.

Declaration

By agreeing to our Terms and Conditions and using the site, you declare you wish to take part in the online medical consultation service operated by Goandglow through the https://goandglow.ie/ website. The online consultations are subject to the terms and conditions set out in this agreement.

You agree to register as an authorised user of the site and by doing so you warrant that you are over eighteen years of age and are resident in the Republic of Ireland. You agree not to register or complete online consultations for anyone other than yourself.

You undertake and warrant that all information provided by you is correct, true and complete.

Medication is prescribed in accordance with information you provide to our doctors through assessments on the website and by https://goandglow.ie/ account messages, email and by telephone. We rely on the information provided by you and therefore accept no liability for loss or damage arising from our service or medication prescribed if you supply incorrect or incomplete information.

You agree to promptly inform our doctors of any side effects of treatment and any other issues arising from treatments provided through the website.

You agree to inform your GP about medication supplied and advice given to you through the website.

We are not liable for any damage which may arise from your failure to inform your GP or other healthcare professional about treatment you receive from the website.

We are not liable for any damage which results from your failure to follow advice given on the website.

You accept the advice that the website does not replace your GP and that you should consult with your GP and other health carers when you are advised by our doctors and as need arises.

In the event that you do not fully understand the questions in the assessment part of the website or are unsure how you should answer those questions, or you do not fully understand the advice or information given to you on the website, you agree that you will seek clarification from the website doctors.

You agree that any medicine our doctors prescribe to you will be exclusively for your own personal consumption and not for any other person and you undertake not to supply any other person with any such medicine.

You agree that, before using any medicine that our doctors have prescribed, you will read all of the information that the doctor has provided to you, both online and in printed form. You agree that you will read the manufacturer’s Patient Information Leaflet that accompanies the medicine and that you will follow any advice that the dispensing pharmacist provides to you.

Prescriptions are issued entirely at the discretion of the doctor. Goandglow cannot guarantee a consultation with a doctor on the https://goandglow.ie/ website will result in a prescription being issued.

If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

You give your consent for information about yourself, your health and your medical history including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged by and between Goandglow employees and a doctor working on Goandglow’s behalf for the purpose of conducting a medical consultation. You understand this information may be exchanged electronically.

Online consultations made electronically from this Website will be dealt with by a doctor as soon as possible. https://goandglow.ie/ is an online consultation service that relies on third party networks and technology for communication and we are unable to guarantee a time of arrival of consultation information to a doctor or absolutely guarantee it will arrive at all.

Payments

You are responsible for providing valid credit or debit card details and in doing so you are authorising us to take payment in full for the service and warrant that you are authorised to use the card. Our pricing is clearly displayed on the website.

Refund Policy

Online Prescription Services

Cancellation and refund requests for online prescription services may be made within 3 hours from the time the purchase was made, or 3 hours into the next working day if the purchase was made outside our normal operating hours (Mon-Fri 8am-10pm, Sat-Sun 10am-6pm.

Refunds, if applicable, can only be made to the original credit or debit card and take 1 to 10 working days to process.

Once the Cancellation Period is over, and if our doctors issue a prescription for you, no refund will be permitted.

If our doctors refuse your prescription request because it is deemed unsafe and/or medically unsuitable for you, you will be offered a safe alternative (if available), or a full refund will be provided to you. Please note that refunds can only be made to the original credit or debit card and take 1 to 10 working days to process.

Disclaimer

Goandglow.ie has taken care in the preparation of the content of this website. To the fullest extent permitted by the law, Goandglow.ie disclaims all warranties of any kind with respect to the content of this website.

Exclusive jurisdiction of the Irish courts

The site has been created and is controlled by Goandglow.ie in Ireland. These terms will be governed by, and construed and enforced in accordance with, the laws of Ireland. You hereby unconditionally and irrevocably submit to the exclusive jurisdiction of the Irish courts.